Support
Differentiation lies at the core of Claypaky, permeating not only our products but also the service and support we deliver. Our team of experts is eager to assist you with any needs you may have. Whether it’s technical support, insightful advice for your projects, comprehensive onsite or online training, valuable product tips, feedback on our products, or workshops and product demonstrations, we are here to help. Our commitment to your satisfaction extends beyond the initial product selection.
We take pride in being a reliable partner that. accompanies you throughout your journey, before, during, and after you choose to use our products.
Technical support
Please get in contact with our exceptional technical support team – our technical experts are always ready to help! You can find the technical documents related to all Claypaky products in our E Assist platform – a tool designed to provide all Claypaky partners and customers with the support and technical assistance they need.
Explore E-Assist
The main access gate to the world of After Sales and Technical Assistance with a rich database of documents related to all Claypaky products. All the documents are divided by product and specific folder and this will make your searches more quick and efficient.
Help Desk
The new E Assist Helpdesk functionality allows you to quickly and efficiently get in touch with the Claypaky tech support team to ask simple questions, notify us about a problem with a fixture, ask about spare parts, and much more!
Maintenance Diary
The Maintenance Diary is another brand new E Assist feature. It enables you to keep records of all the maintenance operations performed on your Claypaky fixtures. No more loose notes that can easily become lost:you can access all your maintenance records in one place whenever you need them!
Training
We are passionate about sharing our knowledge and technical expertise with you. To this end, we provide an extensive selection of both onsite and online training options. Whether you prefer individual sessions and in-person product demonstrations or virtual training from anywhere in the world, we have you covered. Our training courses are designed to enhance your product and technical knowledge, empowering you to expand your maintenance and repair skills. Moreover, we offer the flexibility for you to choose a specific topic of interest, and we will fully customize the training to meet your unique needs.
Training
Offering customer assistance and providing them with all the tools to be able to operate is the basis for building a relationship of trust.
Training
Offering customer assistance and providing them with all the tools to be able to operate is the basis for building a relationship of trust.
All Claypaky technical courses have the function of providing all participants, regardless of individual skills, with the autonomy and confidence to act in the most appropriate way. Technicians with decades of experience will guide you, step by step, in the dynamics and logic of interpreting the problems and the related intervention.
Service
To be even closer to the customer, Claypaky has decided to make available to customers different types of services such as assistance for the naval sector or on fixed installations
Service
To be even closer to the customer, Claypaky has decided to make available to customers different types of services such as assistance for the naval sector or on fixed installations
In addition to all this, technical workshops are organized in which our specialized technicians offer all the technical information on our work tools (E-Assist or CloudIO) and on repair techniques
Repair
As part of technical assistance Claypaky offers the repair of products inhouse or on customer site.
Repair
As part of technical assistance Claypaky offers the repair of products inhouse or on customer site.
Our offer is completed by the checks of batches of used products and possible refurbish.
Digital Maintanance
CloudIO – a smart, efficient, easy-to-use maintenance tool for any RDM-compliant fixture. This compact IoT device unlocks an entire world of information, diagnostics and remote assistance for your fixtures!
Learning
At Claypaky, we take pride in supporting the next generation of lighting professionals as they embark on their chosen career path! We understand the importance of knowledge and aim to foster a supportive educational environment by providing a range of learning opportunities, from beginners to those at more advanced stages of their journey. Whether you’re just starting out or seeking to further expand your expertise, we are here to support you in your learning journey.
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We support young talents
We offer onsite or online seminars, educational or hands-on events at universities and partner with a variety of educational institutes or associations.
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Tech Corner
Questions about maintanace or services? Watch our videos to learn useful tricks, tips, or view step by step instructions!
Videos and tutorials
Watch our product and demo videos to uncover all our product details and features!
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Tambora Rays, Stormy and Flash – Modularity and Configurations
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Welcome to Wonderlight: Tambora Rays & Tambora Stormy video
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Pointing Mode & Stand Alone Mode
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Rhapsodya product presentation
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REMOTE CALIBRATION – RGBW LED
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CUSTOM CALIBRATION – Dimmer
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RHAPSODYA – Special Functions
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TONEDOWN – Fan Modes
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ACCUFRAME – A New Framing System
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ACCUTUNE – Crossfade
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ACCUTUNE – Virtual Colors
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Downloads
Find the technical documents to complete your product knowledge!
Contact us
Need more details? Let’s stay in touch: contact us with your requests and we will provide you with the best possible support!